Privacy Policy

At Aqua by Dreams Hotel, we respect your privacy and are committed to protecting your data. This privacy policy informs you about how we collect, use, share, and protect your personal information when you visit our website or use our services.

What Personal Data We Collect and Why

We collect the following personal data when you visit our website or use our services:

  • Identity data: your name, surname, gender, date of birth, and identification number.
  • Contact data: address, phone number, email, and social media profiles.
  • Financial data: including your credit or debit card number, expiration date, and security code.
  • Reservation data: such as the date, time, duration, number of people, and room type you book at our hotel.
  • Preference data: including your interests, special needs, opinions, and feedback about our services.
  • Technical data: like your IP address, browser type, location, operating system, and other data that allows us to enhance your experience on our website.

We collect this personal data for the following purposes:

  • To manage your reservation and provide you with the services you contract with us.
  • To send you communications related to your reservation, such as confirmations, reminders, invoices, and satisfaction surveys.
  • To process the payment for the services you contract with us.
  • To address inquiries, requests, complaints, or suggestions through our website, phone, email, or social media.
  • To send you information about our offers, promotions, events, and news that may interest you, provided you have given us your consent.
  • To analyze your use of our website and improve its operation, security, and content.
  • To comply with our legal and tax obligations.

With Whom We Share Your Data

We share your data with the following recipients:

  • External service providers who assist us in managing our business and providing our services, such as web-hosting providers, IT systems, payment platforms, travel agencies, carriers, etc. These providers only access your data to fulfill the functions we assign to them and under our supervision.
  • Competent public authorities when required by applicable laws or when necessary to protect our legitimate rights and interests.

How We Protect Your Data

We protect your data with appropriate technical and organizational measures to prevent its loss, alteration, unauthorized access, or misuse. These measures include encryption, firewalls, antivirus software, and security protocols. Furthermore, we limit access to your data to authorized personnel who need to know it to fulfill the purposes described in this policy.

How Long We Retain Your Data

We retain your data for as long as necessary to fulfill the purposes described in this policy or until you request its deletion. In some cases, we may retain your data longer if required by applicable laws or if necessary to defend our legitimate rights and interests.

Your Rights Regarding Your Data

You have the following rights regarding your data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectify: You can request to correct or update inaccurate or incomplete personal data.
  • Right to erase: You can request the deletion of personal data that is no longer necessary for the purposes for which it was collected or has been unlawfully processed.
  • Right to restrict: You can request the suspension of processing your personal data when challenging its accuracy, legality, or our need to retain it.
  • Right to object: You can object to processing your data when it is based on your legitimate interest or for direct marketing purposes.
  • Right to port: You can request the transfer of your data to another data controller or processor in a structured, commonly used, and machine-readable format.
  • Right to withdraw consent: You can withdraw your consent to process your data anytime.

To exercise your rights, you can contact us using the information provided in this policy’s “How to Contact Us?” section. We will respond as soon as possible and, in any case, within one month of receiving your request. Sometimes, we may extend this period to two months if justified by the complexity or number of requests.

You also have the right to file a complaint with the competent data protection authority if you believe we have violated your rights or have not adequately addressed your request.

How to Contact Us

If you have any questions, comments, or suggestions regarding this privacy policy or the processing of your data, you can contact us through the following means:

How We Modify This Privacy Policy

We may modify this privacy policy at any time to adapt it to legislative, regulatory, jurisprudential, or technical changes that may affect the processing of your data. In such a case, we will inform you of the modifications through a notice on our website or by email. Please periodically review this policy to stay informed of its content and any updates.

Last Updated: October 11, 2023.